Privacy Policy

1. Organization & Data Controller

Recours Global HR ("Recours", "we", "us", or "our") operates the recruitment platform and related services. We are committed to protecting your privacy and ensuring your personal information is treated responsibly and transparently. This Privacy Policy outlines how we collect, process, store, and protect your information when you visit our website, register an account, or use our recruitment services.

2. Information We Collect

We collect information you provide directly to us when creating an account, completing your profile, posting jobs, applying for vacancies, or communicating with our team:

• Account & Contact Details: Full name, email address, telephone number, location, and account credentials.
• Professional & Career Details: Employment history, educational background, skills, certifications, curriculum vitae (CV) or resumes, cover letters, and portfolio links.
• Identity Verification Information: Government-issued identification credentials and related documentation provided during verification processes.
• Communications & Support Records: Messages, support inquiries, interview feedback, and notification preferences.
• Transaction & Billing Data: Payment transaction references and subscription records (card details are processed directly by our certified payment partners).

3. How We Use Your Information

We use the collected information for specific, legitimate business purposes, including:

• Creating and managing your user account and platform access.
• Delivering recruitment services, including matching qualified candidates with active employer job postings.
• Facilitating communications between employers and job applicants.
• Processing subscription billing and transactions through authorized payment gateways.
• Maintaining platform integrity, preventing fraud, detecting abusive behavior, and ensuring platform security.
• Providing customer support and sending service-related announcements and job alerts.

4. Automated Processing & AI-Assisted Features

To improve hiring efficiency and help job seekers discover relevant career openings, our platform incorporates automated processing and artificial intelligence tools. These features assist with:

• Analyzing and summarizing candidate profile details and qualifications.
• Comparing candidate experience with job posting specifications to suggest suitable opportunities.
• Assisting employers with generating relevant interview questions and evaluation criteria.

These automated tools operate as supportive recommendations. Final hiring decisions, shortlisting, candidate evaluations, and job offers are conducted exclusively by human hiring managers and recruitment professionals.

5. Information Sharing & Disclosure

We respect the confidentiality of your personal data and do not sell, rent, or trade personal information to third parties. We share your information only in the following defined circumstances:

• With Employers: When a candidate applies for a job posting or opts into talent discovery, relevant profile and resume information is made available to the hiring organization.
• With Trusted Service Providers: We engage reputable third-party partners to support core operational functions, including cloud hosting, secure payment processing (such as Paystack and PesaPal), automated bot defense, and email delivery. These providers are bound by strict confidentiality agreements and process data solely on our behalf.
• Legal & Regulatory Compliance: We may disclose information if required by applicable law, court order, or governmental regulation, or when necessary to protect the rights, property, or safety of Recours Global, our users, or the public.

6. Cookies and Similar Technologies

Cookies are small data files stored on your device that help web applications recognize you and function correctly. Recours Global HR employs a minimal, privacy-centric approach to cookies. We utilize only strictly necessary and essential cookies required for core site operation and security:

We do not deploy third-party advertising cookies, social media tracking pixels, or cross-site behavioral tracking scripts. Because our cookies are strictly essential to provide requested services securely, our platform does not display intrusive cookie consent banners. You may adjust cookie preferences through your web browser settings, though disabling essential cookies may impact platform functionality.

7. Data Protection & Security

We implement industry-standard organizational and technical security measures designed to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure. These measures include encrypted communications over HTTPS (TLS), encryption of sensitive stored data, multi-layered firewall defenses, access restrictions based on least-privilege principles, and ongoing system activity monitoring.

8. Age Eligibility

Our platform and services are intended solely for individuals aged 18 and older. We do not knowingly collect or solicit personal information from minors. If we learn that personal data of a minor has been collected without verifiable consent, we will take prompt steps to delete that information.

9. Your Rights & Access

Depending on your jurisdiction and applicable data protection regulations, you possess rights regarding your personal information, including:

• The right to access and review personal data held about you.
• The right to request correction or updating of inaccurate or incomplete information.
• The right to request deletion or erasure of your personal data and account records.
• The right to object to or request restriction of certain processing activities.

You can exercise most of these rights directly through your dashboard profile settings, or by contacting our team via the email provided below.

10. Data Retention

We retain your personal data for as long as your account remains active and as needed to provide our services. When an account deletion is requested:

• Deleted Accounts: Your account enters a 30-day recovery window during which it can be restored upon request. After 30 days, personal data and associated records are permanently deleted.
• Legal & Audit Compliance: Certain transaction records and compliance logs may be retained for prescribed statutory periods as mandated by financial, labor, and taxation regulations.

11. Changes to This Privacy Policy

We may periodically revise this Privacy Policy to reflect updates to our services or evolving legal requirements. When updates occur, we will post the revised version on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our privacy team:

Recours Global HR — Privacy Inquiries
Email: [email protected]
Nairobi, Kenya